Terms and Conditions

Prior to booking a trip with Places Nepal, it is imperative that you carefully peruse and comprehend the Terms and Conditions outlined herein. These terms and conditions encompass pivotal information relevant to your travel experience. The Booking Terms and Conditions establish a legally binding contract between Places Nepal Pvt. Ltd. ("the Company") and yourself for the services rendered by Places Nepal.

Please be cognizant that when you engage in booking a trip, you are unequivocally consenting to be bound by the Terms and Conditions, in conjunction with the stipulated cancellation policy and specific constraints on liability. Both parties unequivocally embrace these Terms and Conditions as the framework for the resolution of any legal or other disputes that may transpire during the course of the trip.

Booking and Payments

To initiate a booking, it is requisite that you complete the booking form and submit a non-refundable deposit of 10% per person for the chosen trip. This deposit serves as an acknowledgment and acceptance of the Terms and Conditions. Kindly forward a copy of your passport to our office at [email protected]. Following the receipt of your passport copy and the completed form along with the 10% non-refundable deposit, a confirmation receipt shall be dispatched to you via email, signifying the successful completion of your booking.

The deposit is applicable per person per trip, and for further details pertaining to bookings, feel free to get in touch with us. While submitting the deposit, please be mindful that a nominal bank service charge may be levied, which should be remitted in conjunction with the deposit.

For credit card payments, we encourage you to contact us. Visa, MasterCard, and American Express cards are the only accepted forms of payment, with a 4% surcharge imposed as a card processing fee.

The outstanding balance is payable upon your arrival in Nepal for Nepal trips, either during the pre-trip meeting or on the day of arrival. For India trips, the outstanding balance must be settled at least 15 days prior to the trip's commencement. It is pertinent to note that failure to adhere to the stipulated payment deadlines may result in the cancellation of your trip by the Company.

Late Booking

Subject to availability, we endeavor to accommodate last-minute bookings up to 10 days prior to the scheduled tour departure date.

Incomplete Tours 

In instances where a client opts not to embark on a trek or expedition for personal reasons or due to an injury, no compensation is available. Similarly, if the government revokes the trek or expedition permit owing to a disaster in the area, clients are precluded from seeking compensation for their payments.

Cancellation and Booking Changes 

Cancellation necessitates a minimum notice of 31 days before the trip departure date and must be presented in written form. The cancellation notice period is calculated from the date of receipt. Upon approval from the Company, a cancellation charge amounting to 20% of the trip cost will be deducted from the full payment, marking the official cancellation of the trip.

Clients providing a cancellation notice 15 days prior to the trip departure date, in written form and subject to Company approval, will be eligible for a 50% refund of the total trip cost. In such cases, a cancellation charge equivalent to 50% of the trip amount shall be deducted from the advance payment.

Should a client provide less than 15 days notice before the trip departure or voluntarily leave the trip during its course, no refunds will be issued for unused meals, accommodations, or services.

For modifications to the original tour, the individual who booked the tour must submit written documentation detailing the requested changes. While every effort will be made to accommodate these changes, they cannot be guaranteed.

In cases where genuine reasons prevent a client from participating in the trip (e.g., due to the death, injury, or serious illness of the passenger, a close relative, or friend, or due to redundancy or jury service), the client may postpone or transfer the booking to another person, provided the new traveler meets all tour requirements. Proof of the inability to travel must be provided at the time of requesting the change. A fee of $200 USD per person is applicable for trip postponements or transfers made at least 15 days before the trip departure. No options are available for changes requested within 15 days of the trip departure.

Changes to your Trip and Price Due to Natural Disaster, Flight Delays etc.

Traveling with Places Nepal necessitates flexibility, good humor, and an understanding that unforeseen changes to the itinerary, modes of transportation, and accommodations can occur at any time. Such changes may include cancellations and rescheduling of the trip due to unpredictable circumstances, such as flight delays, political unrest, adverse weather conditions, road closures, natural disasters (e.g., earthquakes, landslides, floods, snowfall, avalanches, etc.), or other factors beyond company’s control.

In cases of such unforeseen situations, the aforementioned cancellation and booking change policies do not apply. Consequently, no refunds will be issued for payments made to the Company, and clients are responsible for any additional costs incurred. The Company shall not assume liability for loss of employment, injury, illness, or loss of life arising from circumstances beyond the Company’s control. However, every effort will be made to ensure the safety of clients in such situations.

In the event of a cancellation due to reasons beyond our control, clients have the option to reschedule their trip or opt for an alternative trip of the same category. When rescheduling, clients will receive full credit from their previously booked trip, and any price difference for the rescheduled departure will be payable.

Additionally, clients who do not have another tour participant to share accommodations with will incur a single-room supplement charge. Our trip packages are based on twin-sharing accommodations. The Company reserves the right to revise pricing rates as necessary due to external factors such as changes in exchange rates, government actions, or other circumstances beyond our control.

Clients are responsible for booking and paying for any additional transportation required in the event of flight cancellations or other unforeseen problems. No refunds will be issued for canceled flights or accommodations.

Cancellation of trip by the Company

Places Nepal retains the right to cancel any trip, including a confirmed one, prior to departure due to circumstances beyond our control, such as natural disasters, flight cancellations, strikes, industrial actions, wars, riots, sickness, quarantine, government intervention, weather conditions, or other unforeseen events. In such instances, the Company will refund the trip price after deducting the expenses already incurred in preparing for the trip.

In the event of tour cancellation due to the above-mentioned reasons, clients have the option to postpone their trip for any duration, with no change in the package price. Clients may also transfer the trip to friends or family. Postponed trips remain valid for up to three years. In such cases, the Company will make every effort to provide a suitable alternative. However, cash refunds will not be granted.

Should clients choose to postpone their trip, the booking remains valid for up to three years from the date of the original trip. After this period, the booking is considered a no-show, and the full payment is still due to the supplier if only the deposit had been made. Cancellation is not possible in such circumstances.

Refund Claim Procedure and Expected Time Period

Refund claims must be submitted within 45 days of the trip cancellation date for any customized itineraries, helicopter-related trips, tours, or trekking packages listed on our official websites. Claims must be submitted in writing via email to our official email address, which should match the email used for booking.

To facilitate the refund process, clients are advised to retain documentation such as email correspondence, WhatsApp messages, or any proof of the refund amount specified on paper, which may be required for verification by the client's bank. Refund claims submitted after the 45-day window will not be considered valid.

Upon receiving a trip cancellation email, we will review the details and calculate the exact refund amount based on our privacy and policy criteria. Clients can expect to receive an email indicating the precise refund amount.

Refunds are typically processed by the end of the calendar year.

Lifetime Deposit

If a client cancels a trip after making a successful advance payment, the company will hold the payment as a lifetime deposit. The client can use this deposit for future bookings.

Travel Insurance

When booking treks and tours with us, it is mandatory for travelers, trekkers, and climbers to possess comprehensive insurance coverage. This insurance should encompass cancellation, accident coverage, health insurance, emergency evacuation, loss of personal items, theft of or damage to baggage, and personal effects.

In instances requiring emergency evacuation, all associated costs must be settled in cash while in Nepal unless an insurance company has committed to covering the expenses on your behalf. It is imperative that any insurance policy procured for emergency evacuation during climbing, trekking, or touring does not exclude alpinism or mountaineering.

For detailed information on our insurance policy, kindly refer to the Travel Insurance article.

Agreement of Compliance

During your stay in the country, it is obligatory for guests to adhere to the rules and regulations of the host nation. Any engagement in unlawful activities is strongly discouraged, and the Company bears no obligation to advocate on behalf of any guest found in violation of the law. Should any unlawful conduct on the part of a client be observed, the Company reserves the right to contact the authorities and hand over the client to the appropriate law enforcement agencies. In the event that a client faces legal consequences due to unlawful actions, the Company is not liable for providing financial compensation.

Furthermore, during tours, treks, or expeditions, the team leader holds authority, and their decisions are considered final. Places Nepal’s team leaders and guides are selected based on years of training and experience in challenging regions. To ensure the safety and well-being of our clients, we implore them to defer to the instructions of our team leaders and guides and to refrain from engaging in conflicts, whether verbal, physical, or otherwise, with fellow clients. Any conflicts that may arise will be resolved by the Company's staff, with the option to involve law enforcement if necessary.

Alterations in Cost and Time and Additional Charges 

The packages crafted by Places Nepal are standard and have been designed by experienced individuals. However, the Company respects clients' preferences and accommodates alterations to packages upon request, provided clients are willing to invest additional time and incur additional costs.

In certain circumstances, standard costs and durations may be subject to change due to prevailing conditions in the area. In such cases, adjustments to the price and duration can be mutually agreed upon by clients and the Company.

Client-initiated changes, damage to company equipment, trip delays, requests for additional services not originally agreed upon, and other factors may lead to an increase in the initially agreed-upon price.

Children

Travellers under the age of sixteen must be accompanied by a legal guardian. If you have any questions regarding age eligibility and suitability, please do not hesitate to contact us for further clarification.

Publicity

You agree that Places Nepal Pvt. Ltd. may use images or videos of you during the trip without recourse to you and without compensation to you, for publicity and promotion purposes through whatever medium it chooses.

Our Responsible Tourism Policy 

Places Nepal Is committed to redefining tourism for the benefit of local communities, tourists, the environment, and the broader tourism industry. We request that you thoroughly review our Responsible Travel and Ethnic Tourism policy before finalizing your holiday with us, as we anticipate your compliance with our policy and guidelines while traveling with our Company.

Complaints

Places Nepal must be promptly informed of any and all complaints on-site or by telephone. Our trained team will make every effort to address and resolve any issues in real-time to your satisfaction. During your trekking journey, any complaints or problems pertaining to the trip should be communicated to your tour leader or guide at the earliest opportunity, enabling them to take appropriate action for resolution.

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We are associated with
gov

Department of Tourism

ntb

Nepal Tourism Board

nma

Nepal Mountaineering Association

taan

Trekking Agencies' Association of Nepal